Privacy Policy

See Terms of Service

EPBOX ENGINEERING (“we”, “our”, or “us”) is committed to protecting the privacy of visitors to our website. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our website. By accessing or using our website, you agree to the terms of this Privacy Policy.

We comply with Singapore’s Personal Data Protection Act 2012 (PDPA). You may withdraw consent to the collection, use, or disclosure of your personal data at any time by contacting us. We will process such requests in line with statutory requirements and our internal governance procedures.

We collect data you provide directly and information gathered automatically to deliver services, improve communications, and maintain a secure, reliable experience.

Personal details you submit (name, email, phone, company) via contact and download forms.
Download‑related inputs (e.g., catalog requests) to follow up with relevant opportunities.
Non‑personal analytics (IP, browser, cookies) to monitor performance and usability.

We use this information to respond to inquiries, process requests, improve our website and services, and—only with your consent—send updates or promotional materials.

We do not sell, trade, or rent personal information. Where sharing is necessary, data is disclosed only to trusted partners or service providers bound by confidentiality and data protection obligations, and strictly for business purposes.

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These safeguards include access controls, network security, encryption where appropriate, and staff awareness protocols.

You have the right to access your personal data, request corrections or deletion, and withdraw consent for its use. To exercise these rights, please contact us; we will respond within a reasonable period and in accordance with PDPA requirements.

Our website includes an AI-powered chatbot designed to assist visitors with inquiries and provide information. While using the chatbot, you may provide personal details (such as your name, email, or company). These details will be processed in compliance with the Personal Data Protection Act (PDPA) of Singapore and used solely for communication and service purposes. The chatbot may use third-party AI services, and in such cases, reasonable measures are taken to ensure your data is protected.

We may use lightweight analytics to understand site performance and usage. You can control cookies through your browser settings.

This Privacy Policy may be updated periodically. Any changes will be posted on this page with the latest revision date.